TABLE OF CONTENTS

Disclaimer

Note: This article only applies to people who are not active HZO employees. All active HZO employees should visit this link instead:


How to login to UKG UltiPro (Single Sign-On)


Login with UKG Ultipro Application Password


Visit https://ew43.ultipro.com



Enter your website username and password. The username will be your email address on file with UKG UltiPro.




You may be prompted to update your UKG UltiPro website password. Remember to store the new password in your password manager.



You may be prompted to enter the Challenge Questions.  Remember to store the information in your password manager



You will be logged in to UKG UltiPro website


Bookmarking UKG UltiPro link


When you bookmark/favorite the website, please verify the URL is https://hzo.ultipro.com. Edit the bookmark/favorite as necessary


Microsoft Edge





Forgot UKG UltiPro Website Password?


Visit https://ew43.ultipro.com


(1) Click on "Forgot your password?" link



(1) Enter your email address

(2) Press on "Go" button


Former employees may have an email address different than hzo.com on file




Check your email account for password reset instructions. Sometimes emails go to Junk/Spam mail. Please check there before contacting HZO support.


Troubleshooting

Please contact HZO Helpdesk if you encounter the following errors:


  • Error: User name/password combination is incorrect or account is inactive
  • Error: There is a problem with your activation. Please try again or contact your administrator.
  • Error: Your sign-in is blocked (Microsoft Office 365 SSO login only)


FAQs

Refer to the instructions below for questions

Account Re-Activation / Locked Accounts


If you have locked your account due to too many failed password attempts, you will need to reach out to your System Administrator or the IT team to have your account reactivated.

Global Colleagues in China, Vietnam, and Europe


Due to the time difference, please reach out to the HZO Helpdesk as your first point of contact.


UKG Ultipro System Administrator


Please contact US HR team for assistance.


Solutions for HelpDesk Agents Only


UltiPro Troubleshooting for IT


Related Links


How to login to UKG UltiPro

HZO Single Sign-On (SSO) Enabled Applications